Tuition Terms & Guarantees

Refund & Cancellation Policy

Effective Date: August 28, 2026 | Australian Consumer Law Compliant

1. Overview & Policy Scope

At Hub Trail Core, we maintain strict limits on cohort sizes (capped at 10 to 12 analysts per intake) and private mentorship seats to guarantee high-touch instruction, individual chart audits, and live markup critiques. This policy outlines our terms regarding cancellations, seat deposits, rescheduling, and refund requests in accordance with Australian Consumer Law.

2. Masterclass & Cohort Programs (6-Week Masterclass)

  • Cooling-Off Period & Advance Cancellation: If you cancel your enrollment at least 14 days prior to the official cohort commencement date, you are eligible for a full 100% refund of all tuition fees paid.
  • Late Cancellation (Within 14 Days): If you cancel within 14 days of the start date, you will receive a 75% refund of the tuition fee, or you may transfer your enrollment in full to the subsequent cohort intake at zero additional charge.
  • Post-Commencement Withdrawals: Once Module 1 has commenced, refunds are prorated based on unattended modules minus an administrative fee ($150 AUD) to cover course materials and printed field manuals already dispatched. No refunds are issued after completion of Module 3.

3. Weekend In-Person Intensives (Bathurst Training Facility)

  • Advance Notice: Cancellations received more than 10 business days before the weekend workshop receive a full refund or full credit transfer.
  • Short Notice: Due to fixed venue hire and catering costs at 31 Example Ave, cancellations made within 10 days of the event are eligible for a 50% refund or a one-time free transfer to the next scheduled Bathurst weekend clinic.
  • No-Shows: Failure to attend without prior written notification is non-refundable.

4. 1-on-1 Trading Desk Mentorships

  • Pre-Session Cancellation: If you cancel a mentorship package before your initial diagnostic session, you will receive a 100% refund.
  • Rescheduling Individual Sessions: You may reschedule any private 75-minute session by providing at least 24 hours notice to Noah Collins. Sessions rescheduled with less than 24 hours notice may forfeit that session credit.
  • Delivered Sessions: Completed mentorship sessions and recorded chart reviews are strictly non-refundable once delivered.

5. Non-Refundable Items & Work Already Started

The following items and services are non-refundable:

  • Dispatched and opened physical course workbooks and spiral-bound reference guides.
  • Completed diagnostic trade journal audits and custom ratio layout files once delivered.
  • One-on-one sessions that have already taken place.

6. Refund Request Procedure & Processing Timeline

To request a refund or enrollment transfer, please submit a written notification via email to info@hub-trailcore.click stating your full name, invoice number, and reason for withdrawal.

  • Review Timeframe: All requests are reviewed and acknowledged within 2 business days.
  • Processing Duration: Approved refunds will be processed within 5 to 7 business days.
  • Refund Method: Refunds are issued exclusively using the original payment method (e.g. original credit card or direct electronic funds transfer).

7. Workshop Cancellations Initiated by Hub Trail Core

In the rare event that Hub Trail Core must cancel or postpone a workshop due to unforeseen illness, facility emergency, or extreme weather events in regional NSW, participants will be offered the choice of an immediate 100% full refund or priority seat placement in the rescheduled dates.